There is no real manual for the survey module. I have, however, found a German wiki translated through translate.google.com that has some info but no steps.
http://translate.google.com/translate?hl=en&sl=de&u=http://wiki.otrs-forum.de/index.php%3Ftitle%3DSurvey&ei=3VWxSdOZCozMmQeRxJjfBQ&sa=X&oi=translate&resnum=8&ct=result&prev=/search%3Fq%3DSurvey::SendPeriod%26hl%3Den%26client%3Dsafari%26rls%3Den-us%26sa%3DG Here are the stpes: 1. Install the survey module. 2. Adjust the Survey::SendPeriod setting under SysConfig > Survey > Core. This is the setting that determines how often the survey is sent to a customer user after a ticket is close. The value is in days. 0 = Always send after every ticket is closed. 3. Create the survey, add questions and set it to MASTER. This is important, as this is the survey that will be sent out. Surveys in a New status, which cannot be set, can be edited. Once the survey is set to a status other than new it cannot be set back to a new status. Surveys in a valid status can be visited by the customer, surveys in an invalid state cannot be viewed. Another note about surveys: Surveys can only be sent at the close of a ticket, there is not a way [currently] to send them on demand. Also the system creates a key for each closed ticket that is sent in the email invitation, once used the key is no longer valid for answering the survey only viewing it. This prevents people from loading the survey results. I hope all this helps Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 >>> Laurent Minost <lmin...@denyall.com> 03/09/09 6:11 AM >>> Hi, I'm still wondering how to use this module under OTRS because there is no documentation on it nowhere (or I did not find it after a long search on Google, otrs.org website and forums). I tried to create a survey, add some questions on it, mark it as valid. Tried to create a ticket then close it, checked everywhere if I saw a new link/button like "Send survey" but no way :( Could anyone which is using this module or OTRS people can give us informations on this module that can be useful please ? This module is totally useless at the moment because of this documentation lack :( Thanks by advance, Laurent MINOST --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
