Sumeet, It is true that there is no bcc field in the Article table. However, if you send a follow-up on a ticket to a user from the Agent interface, in the History of the ticket all the recipients of the email, also the BCCs, are stored in a line called 'SendAnswer'. See also this screenshot: http://dl.getdropbox.com/u/222532/TicketHistory.png
Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Mar 23, 2009 at 08:30, sumeet jain <sumeetcj...@gmail.com> wrote: > Hello, > > I just went through table structure and got to know that Bcc fields ID are > not stored in database. > I was wondering why is this field skipped? > I would like to know the reason since even search doesnt has Bcc field and > in ticket view too > Bcc id's are not displayed. > I want to know the reason behind this thing. > > Regards, > Sumeet Jain > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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