Postmaster jobs are managed by the crontab. Try to modify (as in fedora) /opt/otrs/var/cron/postmaster*
and then service restart otrs For the outgoing email depends on what you use (smtp or sendmail or other).... On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha <br...@nxtnow.co.za> wrote: > Hello All > > Im new to OTRS > > I am having a problem that when I send a ticket to our OTRS system there is > a delay of say 15 mins before I receive the ticket in my queue. > > If I go into the Admin console and then into postmaster mail account and > say run now the message is received right away. > > > > There also seems to be a delay in my replies ie. Change of owner or > acknowledgement of the ticket number > > > > Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM > ON THE 17TH APRIL. > > > > Thanking you in advance > > > > Regards > > Brent Botha > > Senior System Administrator > > NXT - A Convergence Innovation Company > > > > Office + 27 11 322 3332 > > Mobile +27 82 375 0887 > > Skype ID brentbotha > > Email br...@nxtnow.co.za > > www.nxtnow.co.za > > > > Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton > > This email is intended only for the person to whom it is addressed and/or > otherwise authorized personnel. The information contained herein and > attached is confidential and the property of The NXT Thing Now (Pty) Ltd. If > you are not the intended recipient, please be advised that viewing this > message and any attachments, as well as copying, forwarding, printing, and > disseminating any information related to this email is prohibited, and that > you should not take any action based on the content of this email and/or its > attachments. If you received this message in error, please contact the > sender and destroy all copies of this email and any attachment. Please note > that the views and opinions expressed herein are solely those of the author > and do not necessarily reflect those of the company. While antivirus > protection tools have been employed, you should check this email and > attachments for the presence of viruses. No warranties or assurances are > made in relation to the safety and content of this email and attachments. > The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by > any virus transmitted by or contained in this email and attachments. No > liability is accepted for any consequences arising from this email. > > > > Please consider the environment before printing this email > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
