Hi,
I'm setting up OTRS with a system email account that is a lotus account.
I'm quite sure I have the right settings in place in the sendmail module,
but when I try to send a mail using the admin notification tool, I keep on
getting this error.
Does anyone have any suggestions on what I should do?
Thanks
Emily
Error: SMTP authentication failed: 500Command unknown: 'AUTH'! Enable
Net::SMTP debug f[..]
Comment:
Bug Report:
Traceback:
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Wed Apr 15 14:24:10 2009
Message: SMTP authentication failed: 500Command unknown: 'AUTH'! Enable
Net::SMTP debug for more info!
Traceback (3728):
Module: Kernel::System::Email::SMTP::Send (v1.21.2.2) Line: 102
Module: Kernel::System::Email::Send (v1.45) Line: 553
Module: Kernel::Modules::AdminEmail::Run (v1.29) Line: 111
Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 50
Module: (eval) (v1.87) Line: 204
Module: ModPerl::RegistryCooker::run (v1.87) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
----- Forwarded by Emily Flynn/ZB/Ireland/Zurich on 15/04/2009 14:21 -----
Emily Flynn/ZB/Ireland/Zurich
14/04/2009 15:16
To
otrs@otrs.org
cc
Subject
Lotus SendmailModule settings
Hi,
I'm trying to figure out how to configure OTRS with a Lotus mail account -
I've set it up before with standard mail (e.g. Outlook), but I'm not sure
how to enter Lotus settings.. what format should I enter in the following
boxes?:
SendmailModule::Host
SendmailModule:AuthUser
Thanks a million
Kind Regards,
Emily
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