ThankFrans. That's excellent. Will have that fixed. Regards Mani
-----Original Message----- From: Frans Stekelenburg [mailto:frans.stekelenb...@netdialog.eu] Sent: Monday, 20 April 2009 7:44 PM To: User questions and discussions about OTRS.; mani.pra...@digitalarmour.com.au Subject: RE: [otrs] changing ticket priority Mani, First of all the agent needs priority permission, check under [Users<->Groups]. Because you see the option, I think that is ok. Further more, all that you see or can't see, for Priority zoom screen is arranged under SysConfig Options: Ticket -> Frontend::Agent::Ticket::ViewPriority. There even is an option to _not_ show priority options, but I wonder who ever would want to touch that there. gr, Frans > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Lars Jørgensen > Sent: maandag 20 april 2009 10:54 > To: mani.pra...@digitalarmour.com.au > Cc: User questions and discussions about OTRS. > Subject: Re: [otrs] changing ticket priority > > Hi mani, > > Please reply to the list also so others can benefit. > > Most actions in otrs requires an accompanying note. Just put in the > reason why you updated the priority. at the bottom of the note screen > you will find the field to change the priority. > > > Lars > > Den 20/04/2009 kl. 00.27 skrev "Mani Padisetti" > <mani.pra...@digitalarmour.com.au > >: > > > Thank you Lars for yr help. Kind of you. > > > > Am not sure what I am not doing. In the zoomed view, I can see > > "priority" but that is only to add a note...what I need is to be > > able to > > change the priority from "normal" to "high" etc. Can you pls let me > > know > > how to do that > > Rgds > > Mani > > > > -----Original Message----- > > From: Lars Jørgensen [mailto:i...@gyldendal.dk] > > Sent: Monday, 20 April 2009 7:07 AM > > To: User questions and discussions about OTRS. > > Subject: Re: [otrs] changing ticket priority > > > > Hi Mani, > > > > Usually there is an option in the zoomed view if the ticket, but I > > think > > you have to be the owner of the ticket or have sufficient > > permissions to > > change the priority. > > > > Also, you can change priority by adding a note to the ticket. > > > > > > Lars > > > > Den 19/04/2009 kl. 22.44 skrev "Mani Padisetti" > > > <mani.pra...@digitalarmour.com.au<mailto:mani.pra...@digitalarmour.com. > a > > u>>: > > > > Morning. Sorry if this is a silly question but I couldnt find > > instructions/help on how to change the priority for a ticket, when we > > work on the ticket. Can you pls advise? Many thanks > > > > Regards > > Mani > > > > > > > > P Please do not print this email unless it is absolutely necessary. > > Spread environmental awareness. > > --- > > --------------------------------------------------------------------- > > --- > > --------------------------------------------------------------------- > > ---------------- > > This electronic message transmission contains information that is > > confidential or privileged. The information is intended to be for the > > use of the individual or entity named above. If you are not the > > intended > > recipient, be aware that any disclosure, copying, distribution, or > use > > of the contents of this information is prohibited. If you have > > received > > this transmission in error, please notify us by telephone immediately > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: <http://otrs.org/> > http://otrs.org/ > > Archive: <http://lists.otrs.org/pipermail/otrs> > > http://lists.otrs.org/pipermail/otrs > > To unsubscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs> > > http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > <OTRS.JPG> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
