So OK, here's the catch.. I found out that the otrs2 package on Debian/Ubuntu uses the www-data user for this. If you'd like to run PostMasterMailbox.pl by hand you'd use 'sudo su - www-data'
The cronjobs for OTRS are NOT installed after using the otrs2 package; please refer to: http://doc.otrs.org/2.3/en/html/x414.html#cronjobs Also, there's an issue with the configuration of Apache2::Reload if you are using the otrs2 package; see bug http://bugs.otrs.org/show_bug.cgi?id=3811-this renders the Package Manager unusable. What you could do is to install OTRS from source - as I explained in the bug. It's not that much work. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at 14:33, maximx86 <maxim...@gmail.com> wrote: > Hi Michiel, > > Right, I've done exactly like you said: > > maxim...@maxim:~$ sudo su - otrs > maxim...@maxim:~$ > maxim...@maxim:~$ cd /usr/share/otrs/bin > maxim...@maxim:/usr/share/otrs/bin$ > maxim...@maxim:/usr/share/otrs/bin$ ./PostMasterMailbox.pl > Can't locate /etc/otrs/database.pm in @INC (@INC contains: > /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl > /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 > /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 > /usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/Config.pm line > 25. > BEGIN failed--compilation aborted at /usr/share/otrs/Kernel/Config.pm line > 35. > Compilation failed in require at ./PostMasterMailbox.pl line 36. > BEGIN failed--compilation aborted at ./PostMasterMailbox.pl line 36. > maxim...@maxim:/usr/share/otrs/bin$ > > Got the same error msg... :( > > I found this info but not sure how to follow > http://lists.otrs.org/pipermail/otrs/2008-July/023999.html > > Thanks again! > On Wed, Apr 29, 2009 at 12:14 PM, Michiel Beijen <mich...@beefreeit.nl> > wrote: > > Could this just be a permissions issue? > > When you run it from the web you'll run it as the OTRS user; did you do > > 'sudo su - otrs' before you tried running PostMasterMailbox.pl? > > -- > > Michiel Beijen > > Software Consultant > > +31 6 - 457 42 418 > > Bee Free IT + http://beefreeit.nl > > > > > > On Wed, Apr 29, 2009 at 12:07, maximx86 <maxim...@gmail.com> wrote: > >> > >> on Ubuntu 9.04 from its repositories. It > >> works perfectly, The only thing I cannot get set up is > >> PostMasterMailbox.pl to schedule fetching emails from the POP account. > >> > >> It works fine when in Mail > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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