Dear Mr Kumar, You are obviously having issues with the otrs2 installation package.
The Debian package (of which the Ubuntu package is derived) is currently no longer actively maintained, see: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=515300 The bug tracker for the Debian package is here: http://bugs.debian.org/cgi-bin/pkgreport.cgi?package=otrs2 If you'd like to set up OTRS on Ubuntu for now, I can recommend you to perform an 'installation from source' as described in the user manual; it will not take you very long and it is properly documented. See: http://doc.otrs.org/2.3/en/html/x414.html -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, May 7, 2009 at 09:00, <ravipr...@gmail.com> wrote: > Nobody... Nobody... :( > > > On May 5, 2009 4:32pm, Ravi Kumar <ravipr...@gmail.com> wrote: > > Please help me... > > :( :( > > > > On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com> wrote: > > > > Hi > > > > I tried to install otrs2 in ubuntu > > I got below error msg, Please help me > > > > r...@serveross:/home/ravi# apt-get install otrs2 > > Reading package lists... Done > > Building dependency tree > > Reading state information... Done > > > > otrs2 is already the newest version. > > The following packages were automatically installed and are no longer > required: > > pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected > tango-icon-theme python-pkg-resources odt2txt python-rdflib > > > > Use 'apt-get autoremove' to remove them. > > 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. > > 1 not fully installed or removed. > > After this operation, 0B of additional disk space will be used. > > > > Setting up otrs2 (2.3.2-2) ... > > dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf > > *** WARNING: ucf was run from a maintainer script that uses debconf, but > > the script did not pass --debconf-ok to ucf. The maintainer > > > > script should be fixed to not stop debconf before calling ucf, > > and pass it this parameter. For now, ucf will revert to using > > old-style, non-debconf prompting. Ugh! > > > > Please inform the package maintainer about this problem. > > > > Replacing config file /etc/otrs/database.pm with new version > > granting access to database otrs2 for o...@localhost: already exists. > > creating database otrs2: success. > > > > verifying database otrs2 exists: success. > > populating database via sql... done. > > dbconfig-common: flushing administrative password > > Module perl already enabled > > ERROR: Module rewrite not properly enabled: > /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it > > > > dpkg: error processing otrs2 (--configure): > > subprocess post-installation script returned error exit status 1 > > Errors were encountered while processing: > > otrs2 > > E: Sub-process /usr/bin/dpkg returned an error code (1) > > > > r...@serveross:/home/ravi# > > > > > > > > Thanks, > > Ravi > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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