I've got an OTRS server running version 2.2.4 on an Ubuntu 8.10 server. The system is currently using mysql as the database.
I've got a new OTRS server that I've just built running OTRS 2.3.2 on an Ubuntu 9.04 running mysql. I'm attempting to migrate all of the data from 2.2.4 over to 2.3.2 but I've not had much success. Currently at this point I tried to follow the directions here http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=31 to the best that I could with the version differences but have yet to succeed. I've logged in with the local admin account and am able to get in to the new OTRS setup in its vanilla form. At this time what I've tried is Copy my Config.pm from the old server to the new server Backup the database using Mysql Administrators GUI from the old server Restore the database to the new server using Mysql Administrator GUI Restart the apache service All I get at this point is a fail. The when I go to the address of the new server, apache won't translate the perl scripting and firefox asks me if I wish to download index.pl If I copy the Config.pm back to the original setup of 2.3.2 I can get back in to the server, even though Mysql shows the data in the database, I don't see it in the new setup. Ultimately if I could just import all the tickets from the old system over to the new system, I'll recreate some of the customizations I've made. Is there an easy way to just export all the ticket data? Penn Wilbert pwilb...@umaryland.edu <mailto:pwilb...@umaryland.edu> Information Systems Engineer -------------------------------------- Univ. of Maryland, Baltimore. School of Dental Surgery 650 W. Baltimore St. Rm. G428 Baltimore, MD. 21201 -------------------------------------- Phone: 410-706-5745 Cell: 443-618-4976 Fax: 410-706-3389
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