Hi Marius,
On 19.05.2009, at 11:12, Marius Schrecker wrote:
Hi again,
I'm a bit confused about the format of answers. More specifically
about the placement of the text from the original mail.
I always get :
Salutation
Original text
Configured reply
Signature
Config Options: Ticket -> Frontend::Agent::Ticket::ViewCompose
Here you can modify the elements of the template, and how they are
displayed.
Obviously I can get around the limitation using carefully worded
salutations, but it would be nice to be able to move the original
text, or leave it out altogether. Where is the geography for these
responses configured?
--
Shawn Beasley
Support Technician
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