hi marshall, under the QUEUE==RESPONSES, i think we can add the responses to the queue.
what about the notification to customer, when a ticket was closed by agent & the notification should be the note written when the agent is going to close the ticket, i think it is in the Notification in ADMIN module, but i don't know how to configure it. -aman On Fri, May 22, 2009 at 4:32 AM, <otrs-requ...@otrs.org> wrote: > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. send notification to customer about closed ticket. (aman) > 2. Migrating to 2.3.4 (Rabindra Pandey) > 3. Re: configuring POP3 mail account to otrs(mysql). (ravi shanker) > 4. Re: Mass import users (Michiel Beijen) > 5. Re: send notification to customer about closed ticket. > (L Marshall) > 6. Re: Migrating to 2.3.4 (Maurice James) > 7. Re: Mass import users (Maurice James) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 21 May 2009 19:27:31 +0530 > From: aman <gofora...@gmail.com> > Subject: [otrs] send notification to customer about closed ticket. > To: otrs@otrs.org > Message-ID: > <b10fa92b0905210657tf7fa1amb9dc08249efec...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > hi, > > i am new to otrs, using otrs 2.3.4 on a CentOS 5.2 machine > > Is there an option somewhere in OTRS that sends out an e-mail > (i.e. from the the notification master) to customer that informs the > customer that his/her ticket has been closed with the note we have wrote > when the ticket was closed. > > Thanks! > > -- > regards: > Amanpreet Singh > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090521/d9cc73be/attachment-0001.html > > > > ------------------------------ > > Message: 2 > Date: Thu, 21 May 2009 15:21:57 +0100 > From: Rabindra Pandey <rabindra.pan...@sun.com> > Subject: [otrs] Migrating to 2.3.4 > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: <4a156385.9090...@sun.com> > Content-Type: text/plain; CHARSET=US-ASCII; format=flowed > > Hi, > > We have just recently installed OTRS 2.3.4 on SUN Solaris 10 and this > instance is running fine. > > Now we want to migrate our old queues from OTRS 1.2.3 (on Solaris 10) to > new installation. Can someone help me getting started as I am finding > kind of stranded at the moment. > > Your help is greatly appreciated. > > Thanks. > > > ------------------------------ > > Message: 3 > Date: Thu, 21 May 2009 07:37:37 -0700 (PDT) > From: ravi shanker <rshanker...@yahoo.com> > Subject: Re: [otrs] configuring POP3 mail account to otrs(mysql). > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: <943572.69277...@web52912.mail.re2.yahoo.com> > Content-Type: text/plain; charset="iso-8859-1" > > Thank u for info?MichielBeijen.. > ?Ravi Shankar > > > > > > > ________________________________ > From: Michiel Beijen <mich...@beefreeit.nl> > To: User questions and discussions about OTRS. <otrs@otrs.org> > Sent: Wednesday, May 20, 2009 11:38:57 PM > Subject: Re: [otrs] configuring POP3 mail account to otrs(mysql). > > > Dear mr shanker, > First of all, OTRS is completely perl based so if you can access the web > interface you will absolutely have perl installed. > Second, POP is used for receiving mail. For sending you will need to use > sendmail or smtp. See the OTRS manual for more details. > in the event you'd like to receive (commercial) support in configuring and > setting up OTRS please contact me off-list to discuss. > Kind regards, > Michiel Beijen > Software Consultant > +31 6 457 42 418 > Bee Free IT + http://beefreeit.nl > On May 20, 2009 5:19 PM, "ravi shanker" <rshanker...@yahoo.com> wrote: > > > Hi all, > Help me with configuring POP3 mail account to otrs(mysql). > have configured pop3 account with hostname,pwd ..etc in admin area of user > interface. > after that when i create phone ticket,email ticket from my account i'm not > recieving mail notifications for cases created. > i dont have perl installed in system.is any other configuration required > for pop3 other that? from admin interface. > thanks in advance > > Ravi Shankar > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090521/6ae97d96/attachment-0001.html > > > > ------------------------------ > > Message: 4 > Date: Thu, 21 May 2009 16:46:05 +0200 > From: Michiel Beijen <mich...@beefreeit.nl> > Subject: Re: [otrs] Mass import users > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <9eda38a40905210746n4afe86a9jb8a8997d43a69...@mail.gmail.com> > Content-Type: text/plain; charset="utf-8" > > Hi Maurice, > > What you could do is write a small script that calls bin/otrs.addUser: > > otrs.addUser [-f firstname] [-l lastname] [-p password] [-g groupname] [-e > email] username > if you define -g with a valid group name then the user will be added that > group > > And of course, if possible, an integration with Active Directory would be > MUCH better. > > http://doc.otrs.org/2.3/en/html/x1709.html#configuration-agent-auth-backend-ldap > > You can also combine these two; use an initial load via otrs.addUser to set > up the agents, and then manage them using AD and with AD authentication and > synchronization. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Wed, May 20, 2009 at 03:10, Maurice James <midnightst...@msn.com> > wrote: > > > Does anyone have a script to mass import users as customers into OTRS > > 2.3.4? Perhaps from an Active Directory dumped into a CVS file? > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090521/7a8f0b7c/attachment-0001.html > > > > ------------------------------ > > Message: 5 > Date: Thu, 21 May 2009 11:05:00 -0400 > From: L Marshall<qmarsh...@inetspace.net> > Subject: Re: [otrs] send notification to customer about closed ticket. > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: <20090521150549.b072c7a...@mail.otrs.com> > Content-Type: text/plain; charset="us-ascii" > > > aman wrote on 5/21/09 10:27 > >Is there an option > >somewhere in OTRS that > >sends out an e-mail > >(i.e. from the the notification > >master) to customer that > >informs the > >customer that his/her ticket > >has been closed with the note > >we have wrote > >when the ticket was closed. > > Yes OTRS will do this. I ?think? it is configured under QUEUE <--> > RESPONSES under the admin/configuration section of OTRS. > > > > ------------------------------ > > Message: 6 > Date: Thu, 21 May 2009 18:59:05 -0400 > From: "Maurice James" <midnightst...@msn.com> > Subject: Re: [otrs] Migrating to 2.3.4 > To: "'User questions and discussions about OTRS.'" <otrs@otrs.org> > Message-ID: <bay107-ds33ee85943f789e3e1c328b2...@phx.gbl> > Content-Type: text/plain; charset="us-ascii" > > You might want to try this: > > Create a back up of you existing 1.2.3 installation > Install a fresh copy of 1.2.3 on your new server > Restore your old OTRS database to your new instance of 1.2.3 > Follow the upgrade path from 1.2.3 to 2.3.4 on your new server. > > > That's the way that I know how. It sounds time consuming but its effective > > > > > > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Rabindra Pandey > Sent: Thursday, May 21, 2009 10:22 AM > To: User questions and discussions about OTRS. > Subject: [otrs] Migrating to 2.3.4 > > Hi, > > We have just recently installed OTRS 2.3.4 on SUN Solaris 10 and this > instance is running fine. > > Now we want to migrate our old queues from OTRS 1.2.3 (on Solaris 10) to > new installation. Can someone help me getting started as I am finding > kind of stranded at the moment. > > Your help is greatly appreciated. > > Thanks. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > ------------------------------ > > Message: 7 > Date: Thu, 21 May 2009 19:01:52 -0400 > From: "Maurice James" <midnightst...@msn.com> > Subject: Re: [otrs] Mass import users > To: "'User questions and discussions about OTRS.'" <otrs@otrs.org> > Message-ID: <bay107-ds2b56396e35efa74864f80b2...@phx.gbl> > Content-Type: text/plain; charset="utf-8" > > When you integrate with AD, doesn?t AD take over as the authentication > mechanism? I have also noticed an ldap sync toll in the OTRS bin directory, > the only problem with this script is it only syncs admin users and not > customers > > > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Michiel Beijen > Sent: Thursday, May 21, 2009 10:46 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Mass import users > > > > Hi Maurice, > > What you could do is write a small script that calls bin/otrs.addUser: > > otrs.addUser [-f firstname] [-l lastname] [-p password] [-g groupname] [-e > email] username > if you define -g with a valid group name then the user will be added that > group > > And of course, if possible, an integration with Active Directory would be > MUCH better. > > http://doc.otrs.org/2.3/en/html/x1709.html#configuration-agent-auth-backend-ldap > > You can also combine these two; use an initial load via otrs.addUser to set > up the agents, and then manage them using AD and with AD authentication and > synchronization. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > > On Wed, May 20, 2009 at 03:10, Maurice James <midnightst...@msn.com> > wrote: > > Does anyone have a script to mass import users as customers into OTRS > 2.3.4? Perhaps from an Active Directory dumped into a CVS file? > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090521/fb94b214/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of otrs Digest, Vol 8, Issue 56 > *********************************** > -- regards: Amanpreet Singh
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