You have to edit the ticket article through the database once it is created
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Afshar Mohebbi Sent: Sunday, May 24, 2009 6:49 AM To: User questions and discussions about OTRS. Subject: [otrs] Editing ticket body Hi, Why body of a new ticket is not editable just after creation? There maybe a mis-spelling or any other text that customer or agents want to correct. Afshar Mohebbi
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