Thanks a lot, CustomerPanelOwnSelection realy helps with this issue.
and can ACL do next: ticket properties => author { author => [ 'customer']
; Action => CustomerTicketClose =>1 ?
sulm...@gmail.com
Sent by: otrs-boun...@otrs.org
18.06.2009 17:23
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Re: [otrs] ACL is it Possible?
Hi,
I don't the solution for your fisrt question but i'm intersted :)
To restrict customer from creating tickets in particular queue, you just
have to select the queue that you want your customer can chose here (via
sysconfig) :
Ticket -> Frontend::Customer::Ticket::ViewNew -> CustomerPanelOwnSelection
In hope it's help.
Samuel.
2009/6/18 <yevgeniy.koles...@obi.ua>
Hello all,
I have several customers with the same ID, to let them view each other
ticket, but becouse all ticket are in one queue they have the same
permissions for them. So one customer can close other's tickets.
The question is: is it possible to let customer close only theirs own
tickets? PS: I suppose it is ACL task.
And other question: is it possible to restrict customers from creating
tickets in particular queue but let them note and close it?
Thanks in advance!
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