Can anybody answer this question? Thank you
2009/6/15 Eureka63 Bis <eureka63....@gmail.com> > I'm checking OTRS and I found very useful the FAQ view where content is > displayed by using three fields: symptom, problem and solution. > > I'd love to implement the above fields into each OTRS Ticket as additional > fields an agent can fill and edit freely. In this way, in a blink, any agent > can understand a ticket without to read tens of exchanged emails with the > submitting customer and the other technicians involved in the internal > notes. > > I tried FreeText fields but they seems not appropriated to contain medium > size texts. > > Which is the best way to do that? > > Best regards >
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