Hi there, If you want to get rid of elements of the interface, you can take them off from /opt/otrs/Kernel/Output/HTML/Standard I guess the one you want to modify is AgentTicketEmail.dtl
It would be nice to know how it goes, please let us know. Greetings, Leonardo Certuche On Fri, Jul 3, 2009 at 9:05 AM, Santiago R. Lunar M. < santiago.luna...@gmail.com> wrote: > Thanks Leonardo, it was very useful to me; worked perfectly! Already > made my modifications. One more question: where can i modify the fields > that appears when replying a mail? I dont need the fields "Client ID", > "Pending Date" and "Time Units" so i want to delete them. > > >El jue, 02-07-2009 a las 15:54 -0500, Leonardo Certuche escribió: > > Hi there, > > > > To disable phone-ticket button, just uncheck the > > Frontend::Module###AgentTicketPhone > > entry at > > Ticket -> Frontend::Agent::ModuleRegistration > > To find it go to /otrs/index.pl?Action=AdminSysConfig and do a search > > for phone and then click on Frontend::Agent::ModuleRegistration > > > > greetings, > > > > > > Leonardo Certuche > > Medellín, Colombia > > > > > > On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M. > > <santiago.luna...@gmail.com> wrote: > > Hi, my name is Santiago Lunar and new using OTRS, i'm from > > Venezuela and > > work with Debian GNU/Linux since 2003; i think OTRS is a great > > Trouble > > Ticket system; i work as a server administrator in my country > > and I've > > already configured my OTRS but have a doubt and hope you guys > > could give > > me a hand. > > > > The thing is that i want to delete some items from the main > > toolbar > > because i don't want the users to use some of that features > > like i.e > > Phone-Ticket. What should i modify for making this items > > disappear? > > Please let me know what kind of info do you need. I'll give > > you all the > > info you need. > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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