Good day, I having problem with "My Queues". I have created a couple of queues in the OTRS 2.3. Created a couple of test emails. When i assigned to ticket to one of the agent. The ownership is retain with me but the responsibility is with the agent. When i click on My Queues; there are no ticket display. (0) How do i go about to resolve this. Thanks, Fairuz
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/