Adam, I am not able to quote a specific response at this time but might point you to assistance.
A month or two ago a user posted on a similar inquiry. In response, another OTRS's user poster a filter used to allow email updates. Wish I could remember the details but age gets me. However you could easily check the archives & will likely give you the piece you need. LQ - Sent from my Palm Pre
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/