Hi Alan,
On Jul 28, 2009, at 18:56 , Alan McKay wrote:
OK, I just got it to work thusly :
Go to /otrs/index.pl?Action=AdminQueue set "Customer State Notify:"
to "Yes"
But this will of course notify of any state change, which may not be
what I want. But it is a good start for now.
If anyone knows of a way to only send email to the originator when the
ticket is closed, please let me know.
I'm not in this thread but I do have some info for you! ;)
In OTRS 2.4 there is a new frature called "Configurable event based
notifications".
It seems that you are looking for that. In case you can create a new
notification with event "StateUpdate", "State: closed" recipient
"Customer". At this time OTRS will send an email automatically to the
customer. :-D
See also: http://otrs.org/2.4/features/ -> Configurable event based
notifications
PS: JFI, "Customer State Notify:" in AdminQueue gots replaced by this
new feature in 2.4.
-Martin
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
