Hi Chaps, I'm trying to authenticate agents on my OTRS implementation (OTRSforwin) by adopting the LDAP template like so: (Windows Server 2003 Active Directory domain controller)
########## Start of LDAP Config ########## # This is an example configuration for an LDAP auth. backend. # (take care that Net::LDAP is installed!) $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'myserver.domain.local'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=local'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; # Check if the user is allowed to auth in a posixGroup # (e. g. user needs to be in a group xyz to use otrs) $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=OTRS_Agents,ou=OTRS Admins,dc=domain,dc=local'; $Self->{'AuthModule::LDAP::AccessAttr'} = 'member'; # for ldap posixGroups objectclass (just uid) #$Self->{'AuthModule::LDAP::UserAttr'} = 'UID'; # for non ldap posixGroups objectclass (with full user dn) $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; # The following is valid but would only be necessary if the # anonymous user do NOT have permission to read from the LDAP tree $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=OTRS Searcher,ou=OTRS LDAP Searcher,dc=domain,dc=local'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'myotrspassword'; # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' $Self->{'AuthModule::LDAP::AlwaysFilter'} = ''; # in case you want to add a suffix to each login name, then # you can use this option. e. g. user just want to use user but # in your ldap directory exists u...@domain. #$Self->{'AuthModule::LDAP::UserSuffix'} = '@domain.com'; # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) $Self->{'AuthModule::LDAP::Params'} = { port => 389, timeout => 120, async => 0, version => 3, }; Output from Log File: [Mon Aug 3 19:51:40 2009][Notice][Kernel::System::Auth::LDAP::Auth] User: David Holder (CN=David Holder,OU=IT,DC=domain,DC=local) authentication ok (REMOTE_ADDR: 127.0.0.1). [Mon Aug 3 19:51:40 2009][Error][Kernel::System::User::UserLookup][680] No UserID found for 'David Holder'! [Mon Aug 3 19:51:40 2009][Error][Kernel::System::User::UserLookup][680] No UserID found for 'David Holder'! [Mon Aug 3 19:51:40 2009][Notice][Kernel::System::User::GetUserData] Panic! No UserData for user: 'David Holder'!!! Does anyone have any ideas what is wrong with my config? Your help is most appreciated. David
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