Hi Mauricio, What version of OTRS are you using? With 2.4.x, the s/m/l ticket view is introduced. Using the icons on the far right side of the screen you can switch between these views. I guess the S view would be just what you're looking for. Maybe one more reason to upgrade?
Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Aug 6, 2009 at 15:53, Mauricio Tavares<raubvo...@gmail.com> wrote: > I have a bit of a problem. People here that are going to use otrs do > not like the way the ticket queues are shown: when you are working with a > ticket, the thread associated to it is shown just as a list of subjects > (they would like it to be a bit less terse). And when you select the list of > tickets in the queue, it takes too much real state on the screen because it > is showing the contents of every ticket as opposite to just a brief > overview. The search engine's results would be more of what they wanted to > see here. Or, as one mentioned something more rt-like. Can I change that? > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
