Hi, in 2.3 I created a telephone ticket, set a queue, set an agent, and set the state to a closed-state and no notification email was created. Now, with 2.4 I receive a notification email what is quite useless as the ticket is in a closed-state.
I searched in the sysconfig for "closed" but couldn´t find anything useful. How do I get the old behaviour back? Lars PS: Why these changes in OTRS that break old behaviour and break settings??? There are several examples as can be seen from my mails =( --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
