You can disregard my last message. I apologize as I was a little premature with that request. I was able to add a notification event which addressed the issue.
On Tue, Aug 11, 2009 at 4:30 PM, Jeff Travers <trave...@gmail.com> wrote: > I'm running OTRS on an IIS 6 box with a MySQL backend DB. I've upgraded to > 2.4.2 without any issues. Under 2.3.4 I was only receiving new ticket > notifications in my monitored queues if the ticket was left in an open > state. Under the new build I'm receiving notifications even if a ticket is > submitted and closed in the same action. Is there a way to configure the > system to send notifications only if the ticket is left open? I can't > recall if or where we made this setting under 2.3.4. > > Thanks! >
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