Hi Jon, What would happen if you'd re-select the mail notifications and queues in your User Preferences?
Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Aug 12, 2009 at 11:20, Jonathan Clayton <j...@moneyplusgroup.co.uk>wrote: > Hi, > > My setup of OTRS will not send any notification type emails to external > addresses. > > Currently, I have a admin (Jon), and have setup his email to be > j...@internaldomain.co.uk. > > Then when messages are sent back and forth and external users/customers to > update new tickets, Jon will received notification emails perfectly well, > such as “you have a follow up” or “a ticket has been updated”, this is > great. > > However, as Jon now wants to be able to get notifications sent to his > external “googlemail” account, I tried changing over his email from > j...@internaldomain.co.uk , to his external email, j...@googlemail.com > > Now none of the notification emails ever reach his googlemail account, > neither do they go into the “spam” folder. It is the same if he uses any > other external email account like j...@yahoomail.co.uk. > > What I don’t understand is why, if you update a ticket, all external emails > addresses are emailed fine. Also if you email jon from the admin email > screen, he receives the email. > > Currently our setup is to use SMTP to an exchange server which is located > on our network. > > It’s almost like when notifications are sent out, they are using sendmail > rather than SMTP?? Could this be the case? > > How can normal emails and ticket updates work, while email notifcations > work fine internally, but not to external emails!!! Its weird and baffling > me, I’ve tried everything! > > Please can someone help me with this before I rip my hair out. > > Best regards, > > > > Jon. > > > > > > > > > > > > > > The information in this e-mail (which includes any files transmitted with > it) is confidential and may also be legally privileged. It is intended for > the addressee only. Access to this e-mail by anyone else is unauthorised. > It is not to be relied upon by any person other than the addressee except > with our prior written approval. If no such approval is given, we will not > accept any liability (in negligence or otherwise) arising from any third > party acting, or refraining from acting, on such information. Unauthorised > recipients are required to maintain confidentiality. If you have received > this e-mail in error please notify us immediately, destroy any copies and > delete it from your computer system. Any use, dissemination, forwarding, > printing or copying of this e-mail is prohibited. Copyright in this e-mail > and any document created by us will be and remain vested in us and will not > be transferred to you. We assert the right to be identified as the author > of and to object to any misuses of the contents of this e-mail or such > documents.* * > > * * > > * * > > Moneyplus Group is part of the MoneyPlus Group Limited (registered no. > 05528673) > > Registered office: Lawson House, 22-26 Stockport Road, Altrincham, Cheshire > WA15 8EX > > Registered in England and Wales. > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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