Hi Mateusz,
for me (I want to fix the bug). it was not working with google chrome
(what version?). But it was working with firefox?
Feedback would be fine!
-Martin
On 19.08.2009, at 10:40, Mateusz Mojsiejuk wrote:
But of course! case solved
when you asked me what browser I was using. I had to try with
another one ( firefox)
it worked!
I was using google chrome when the module installation failed (ff
is to slow for me under linux :|)
Many Thanks!!
- M
----- Original Message -----
From: Martin Edenhofer
To: User questions and discussions about OTRS.
Sent: Wed, 19 Aug 2009 10:25:57 +0200 (CEST)
Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM
module
Hi Mateusz,
ok, interesting. What browser do you use? Would it work with an other
browser?
-Martin
On 19.08.2009, at 10:21, Mateusz Mojsiejuk wrote:
> thank you for quick your answer
> unfortunately everything looks OK in the support assessment
> Check "max_allowed_packet" setting.
> Your configuration setting is 19 MB.
> OK
> Check "query_cache_size" setting.
> 16 MB
> OK
>
>
> -M
>
> ----- Original Message -----
> From: Martin Edenhofer
> To: User questions and discussions about OTRS.
> Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST)
> Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM
> module
>
> Hi Mateusz,
>
> just to be sure that the max_allowed_packet is really used by
maysqld
> (sometimes it's a little bit tricky)... are all mysql checks fine in
> the support assessment?
>
> For more see: http://www.youtube.com/watch?v=IVljPaMqFfY
>
> -Martin
>
> On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote:
>
> > Hi people of the otrs republic
> > I'm having issues installing the ITSM modules.
> > Unfortunately google hasn't been helpful in this matter.
> >
> > OS: Debian Gnu Linux 5.0 (lenny)
> > OTRS Version: 2.4.2 (installed from tar.gz archive)
> > Mysql 5
> > Apache 2.2
> > Perl 5.10.0
> > my.cnf has the max_allowed_packet = 20M (restarted mysql after
the
> > change)
> >
> > Every time i try to upload the GeneralCatalog module from the
> > webinterface I get:
> >
> >
> > ==========snip==========
> > Error: Need ContentType!
> >
> > Comment:
> > Bug Report:
> >
> > Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue
> Aug
> > 18 23:14:02 2009
> >
> > Message: Need ContentType!
> >
> > Traceback (4130):
> > Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile
> > (v1.19) Line: 67
> > Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18)
> > Line: 142
> > Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line:
> 962
> > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line:
> 819
> > Module:
> > ModPerl
> > ::ROOT
> > ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
> > (unknown version) Line: 48
> > Module: (eval) (v1.88) Line: 204
> > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
> > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line:
> 170
> > Module: ModPerl::Registry::handler (v1.99) Line: 31
> >
> > ==========snip==========
> >
> >
> >
> > Best Regards
> > -M
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