Sorry to keep flooding you guys with emails, but disregard that last email. It didn't work. I only managed to log in because I had created an account for myself with the same password and it worked, stupid me. So does anyone know how to get agents to authenticate and to get incoming emails turned into tickets?
Thank you so much to everyone, Justin Holt On Tue, Aug 25, 2009 at 4:52 PM, Justin Holt <holt.justin...@gmail.com>wrote: > Well, just for laughs, I decided to export my settings through SysConfig > and re-import them to the new setup. I gasped in awe as it actually > worked. My other question, if I exported settings that allowed the old > system to consider emails sent to its email address as tickets, should those > settings come over and work just the same as well? > > Thanks > Justin > > > On Tue, Aug 25, 2009 at 4:07 PM, Justin Holt <holt.justin...@gmail.com>wrote: > >> I had it fully working in 2.3.4 and made a full backup of the 2.3.4 otrs >> folder. I then uninstalled 2.3.4 and installed 2.4.3. I tried first to >> copy and past my whole config.pm file from 2.3.4 to 2.4.3 and that did >> not work. I tried just the segment I have below and that still did not >> work. Is it somewhere in the documentation and I'm missing it or can you >> give me a portion of your config.pm and just have me fill in my stuff? >> >> Thanks, >> Justin >> >> >> On Tue, Aug 25, 2009 at 3:53 PM, Cook, Julian <co...@sec.gov> wrote: >> >>> Justin, I just dealt with this headache myself. Did you have it working >>> and then it quit or is it a simple question of agent authentication? >>> -- >>> Julian Cook >>> Securities and Exchange Commission >>> Operations Center >>> DMZ Ops >>> >>> >>> On 8/25/09 3:49 PM, "Justin Holt" <holt.justin...@gmail.com> wrote: >>> >>> Is there even a way for the Agent to authenticate over LDAP anymore? It >>> looks like it has been taken out. I've been going through SysConfig and >>> can't find anything on it. Anything I also try to throw at it by manually >>> editing Config.pm leaves the system broken. I've also uninstalled and >>> reinstalled a few times now. >>> >>> Justin >>> >>> On Tue, Aug 25, 2009 at 12:18 PM, <guenther.ra...@gmx.de> wrote: >>> >>> Hi, >>> >>> same problem here, but only with one of 200: >>> I have tested it, with case-sensitive typed >>> username, it works - but no problem with >>> case-sensitive for all the others... >>> >>> Günther >>> >>> >>> -------- Original-Nachricht -------- >>> > Datum: Tue, 25 Aug 2009 12:12:17 -0400 >>> > Von: Justin Holt <holt.justin...@gmail.com> >>> > An: otrs@otrs.org >>> > Betreff: [otrs] Active Directory and 2.4.3 issues >>> >>> > I finally went to make the jump to 2.4.3 from 2.3.4 and am having a bit >>> of >>> > an issue. Customers still authenticate against our Active Directory >>> > Server >>> > just fine, but when an agent tries to authenticate, it all blows up. >>> > >>> > "Panic, user authenticated but no user data can be found in OTRS DB!! >>> > Perhaps the user is invalid." >>> > >>> > Here is the whole LDAP configuration part from my config.pm < >>> http://config.pm> that I just >>> > copied and pasted out of the config.pm <http://config.pm> for 2.3.4. >>> I have seen that there >>> >>> > are others with this same issue but there have been no responses. This >>> is >>> > all running on a windows 2003 server with a regurlar install of OTRS. >>> Any >>> > Ideas? >>> > #-----------------------Customer >>> > Data------------------------------------------------ >>> > >>> > >>> > #Enable LDAP authentication for Customers / Users >>> > $Self->{'Customer::AuthModule'} = >>> 'Kernel::System::CustomerAuth::LDAP'; >>> > $Self->{'Customer::AuthModule::LDAP::Host'} = 'vdp-dc-003'; >>> > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=ci, dc=vernon, >>> > dc=ct, >>> > dc=us'; >>> > $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; >>> > >>> > #The following is valid but would only be necessary if the >>> > #anonymous user do NOT have permission to read from the LDAP tree >>> > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs_ldap'; >>> > $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '1qaz2wsx'; >>> > >>> > #CustomerUser >>> > #(customer user database backend and settings) >>> > $Self->{CustomerUser} = { >>> > Module => 'Kernel::System::CustomerUser::LDAP', >>> > Params => { >>> > Host => 'vdp-dc-003', >>> > BaseDN => 'dc=ci, dc=vernon, dc=ct, dc=us', >>> > SSCOPE => 'sub', >>> > UserDN =>'otrs_ldap', >>> > UserPw => '1qaz2wsx', >>> > }, >>> > # customer unique id >>> > CustomerKey => 'sAMAccountName', >>> > # customer # >>> > CustomerID => 'mail', >>> > CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], >>> > CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], >>> > CustomerUserSearchPrefix => '', >>> > CustomerUserSearchSuffix => '*', >>> > CustomerUserSearchListLimit => 250, >>> > CustomerUserPostMasterSearchFields => ['mail'], >>> > CustomerUserNameFields => ['givenname', 'sn'], >>> > Map => [ >>> > # note: Login, Email and CustomerID needed! >>> > # var, frontend, storage, shown, required, storage-type >>> > #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], >>> > [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], >>> > [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], >>> > [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], >>> > [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], >>> > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], >>> > [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], >>> > #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], >>> > #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], >>> > ], >>> > }; >>> > # -------------------------End Customer >>> data----------------------------- >>> > >>> > >>> > #------------------------------Agent >>> Data--------------------------------- >>> > >>> > #Enable LDAP authentication for Customers / Users >>> > $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; >>> > $Self->{'AuthModule::LDAP::Host'} = 'vdp-dc-003'; >>> > $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=ci, dc=vernon, dc=ct, >>> dc=us'; >>> > $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; >>> > >>> > #The following is valid but would only be necessary if the >>> > #anonymous user do NOT have permission to read from the LDAP tree >>> > $Self->{'AuthModule::LDAP::SearchUserDN'} = 'otrs_ldap'; >>> > $Self->{'AuthModule::LDAP::SearchUserPw'} = '1qaz2wsx'; >>> > >>> > # UserSyncLDAPMap >>> > # (map if agent should create/synced from LDAP to DB after login) >>> > $Self->{UserSyncLDAPMap} = { >>> > # DB -> LDAP >>> > UserFirstname => 'givenName', >>> > UserLastname => 'sn', >>> > UserEmail => 'mail', >>> > }; >>> > >>> > # UserSyncLDAPGroups >>> > # (If "LDAP" was selected="selected" for AuthModule, you can specify >>> > # initial user groups for first login.) >>> > $Self->{UserSyncLDAPGroups} = [ >>> > 'users', >>> > ]; >>> > >>> > # UserTable >>> > $Self->{DatabaseUserTable} = 'users'; >>> > $Self->{DatabaseUserTableUserID} = 'id'; >>> > $Self->{DatabaseUserTableUserPW} = 'pw'; >>> > $Self->{DatabaseUserTableUser} = 'login'; >>> > >>> > #Add the following lines when only users are allowed to login if they >>> > reside >>> > in the spicified security group >>> > #Remove these lines if you want to provide login to all users specified >>> in >>> > the User Base DN >>> > $Self->{'AuthModule::LDAP::GroupDN'} >>> > ='CN=otrs_ldap_allow_A,CN=Builtin,DC=ci,DC=vernon,DC=ct,DC=us'; >>> > $Self->{'AuthModule::LDAP::AccessAttr'} = 'member'; >>> > $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; >>> > >>> > #---------------------------End Agent >>> Data-------------------------------- >>> >>> -- >>> GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT! >>> Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01 >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! 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