Alexandre, I think you will have to write some sort of generic agent, the lock status is available as a criterion for indentifying the appropriate ticktets.
You could use the module "Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission" to send out the notifications. Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz On 8/25/09, Alexandre de Arruda Paes <adald...@gmail.com> wrote: > Hi, > > How can I notify all agents from a queue when an agent lock a ticket ??? > > Something like: AGENT <foo> locked Ticket #123 > > Thanks for any help. > > Best regards, > > Alexandre > > P.S.: For developers: OTRS is an awesome piece of software. Congratulations! > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
