Hi all, I have a event based notification for when a ticket has been locked by an agent, which informs the customer who is dealing with their issue.
If I create a ticket using the E-mail Ticket form and assign an agent to it, the customer will receive two e-mails in this order: 1. Ticket has been assigned 2. Ticket has been created. Obviously I would like this the other way round, does anyone know how to do this? Thanks, David
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/