My problem isn't whit the email is with the alarm in the alarm tool bar. No new message alarm appears.
_____ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Brian Lang Sent: jueves, 27 de agosto de 2009 19:17 To: User questions and discussions about OTRS. Subject: Re: [otrs] no new message alarm on 2.4.3 I had a similar problem - OTRS didn't seem to be sending any Move notifications. In my case, the outgoing email did not have the FROM address configured, so my email server was rejecting the message. I had to go to SysConfig -> Group Framework -> SubGroup -> Core::Sendmail -> SendmailNotificationEnvelopeFrom and change it to the desired from email address. After that Move notifications started sending again. ====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill bl...@smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail On 2009-08-27, at 4:53 AM, IT easyap wrote: Since the migration from otrs 2.2 to 2.4.2 the "New Message" alarm doesn't appear. After the upgrade to 2.4.3 the problem persists. Do you have any idea to correct this uncomfortable issue ? Thanks in advance --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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