IMO a bug report would just be fine!
Thanks,
-Martin
On 02.09.2009, at 21:59, Richard Stockton wrote:
>> Previously Richard Stockton wrote:
>> Sadly, no. The errors in the log look like this (there are
always at least
>> 2 and sometimes 3 lines at about the same time in the log):
>>
>> [Mon Aug 31 16:46:19
>> 2009][Error]
[Kernel::System::CustomerUser::DB::CustomerUserDataGet][407]
>> Need User!
>> [Mon Aug 31 16:46:21
>> 2009][Error]
[Kernel::System::CustomerUser::DB::CustomerUserDataGet][407]
>> Need User!
>
And Alexander Halle was kind enough to try to help (again):
> Hi Richard,
>
> I can reproduce this by trying to log in at the customer web
interface
> (customer.pl) by only providing a password but no customer user
name.
>
> If you provide both, a wrong customer user name and a password you
get a
> additonal "[Notice][Kernel::System::CustomerAuth::DB::Auth]
> CustomerUser: No auth record in 'customer_user' for '<user>'
> (REMOTE_ADDR: 192.168.0.1)".
>
>> Since we don't have any Customer Users, only agents, this makes no
>> sense to me.
>>
>>I don't seem to be able to find a way to reproduce the errors, but
>> they keep happening, at the rate of 100-300 log lines per day. As
>> usual, any insight into this issue will be much appreciated.
>
> If I'm right this time there should be web server log entries
> identifying the users who try to login as a customer since you
have no
> customer accounts.
>
> Please give feedback, especially if you could solve this mystery.
Unfortunately, I do not have such entries in my web access_log.
otrs.log.2009-9:
[Wed Sep 2 06:33:53 2009][Error]
[Kernel::System::CustomerUser::DB::CustomerUserDataGet][407] Need
User!
access_log:
nnn.nnn.nnn.nnn - - [02/Sep/2009:06:33:53 -0700] "GET /otrs/index.p
l?Action=AgentTicketZoom&TicketID=958864 HTTP/1.1" 200 34712
"https://otrs.example
.com/otrs/index.pl?Action=AgentTicketQueue&QueueID=6&View=" "Mozilla/
5.0 (Windows
; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
(.NET CLR 3.5.30
729)"
IPs and other identifiers redacted...
Another example:
otrs.log.2009-9:
[Wed Sep 2 12:29:45 2009][Error]
[Kernel::System::CustomerUser::DB::CustomerUserDataGet][414] Need
User!
access_log:
nnn.nnn.nnn.nnn - - [02/Sep/2009:12:29:45 -0700] "POST /otrs/index.p
l HTTP/1.1" 302 101
"https://otrs.example.com/otrs/index.pl?Action=AgentTicketEmai
l" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.2)
Gecko/20090729 Fi
refox/3.5.2 (.NET CLR 3.5.30729)"
nnn.nnn.nnn.nnn - - [02/Sep/2009:12:29:45 -0700] "GET /otrs/index.pl
?Action=AgentTicketEmail&Subaction=Created&TicketID=959180 HTTP/1.1"
200 44992 "h
ttps://otrs.example.com/otrs/index.pl?Action=AgentTicketEmail"
"Mozilla/5.0 (Windo
ws; U; Windows NT 5.1; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/
3.5.2 (.NET CLR
3.5.30729)"
Note that the first one is triggered at the same time as an
AgentTicketZoom,
while the latter one appears to be triggered by AgentTicketEmail. I
can't find
any consistent correlation between the otrs.log errors and the
access_log.
BTW, I just updated to 2.4.4 and that didn't change anything. [sigh]
Once again I appreciate your efforts, Alexander, but the problem
persists.
Any other ideas? Anyone?
TIA.
- Richard
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