should it be that tickets has customerid different than customer user ? On Fri, Sep 4, 2009 at 7:03 PM, Timothy J. Deerinck <tdeeri...@networkp.com>wrote:
> Hello, > > > > I finally have everything setup, or at least I thought I did, for OTRS / > ITSM. > > > > Everything is working as planned, except one thing! When a customer logs > in to the portal, their tickets do not show! From the Agent dashboard, the > ticket is there. If the ticket is zoomed, it shows all the proper > information. When the Customer logs in, there are not tickets showing! > > > > Anyone know what I should check on this? > > > > Thanks very much > > > > ~Tim > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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