I tried it myself too: but with no success like you :( So it seems we can only add a note to multiple email with Bulk Actions, not to reply them ...
Krisz > Thanks for the reply. > I tested this by sending about 10 emails to my queue from an external > account and when I logged into OTRS I could see the tickets I sent in > the queue. I then selected those specific tickets, went to bulk action > and put in the subject, text and set the note-type to note-external and > pressed submit. The tickets just got locked and nothing was sent to my > external email containing the subject and text I had entered. > Jason > Kovacs Krisztian wrote: >> On the "Ticket Bulk Action" page, there's a "Note type:" parameter >> which has a "note-external" value ... (At least in >> otrs-2.4.4-win-installer-2.0.4.exe, which I am experimenting with :) ) >> >> Hoping you have meant this feature ... >> >> Greets >> Krisz >> >> >> >>> I was wondering if there is a way of sending a bulk email to >>> specifically selected tickets? We are planning create a new queue that >>> is a beta request for software. However there will be people we do not >>> wish to participate so we will select them and send a bulk email telling >>> them that the have been unsuccessful. The present bulk action option >>> would be great as we could tick the ones we don't want and send a >>> note....however there is no option to send externally.....is this the >>> case or am I missing something? Most of these people will not be logged >>> as customers in the database. >>> >>> Cheers >>> >>> Jason --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
