Hello,
I have a question, is there a possibility to manually set the responsible
of a e-mail ticket in otrs 2.4.4? Our user helpdesk is advised to set the
responsible technican as a ticket is statet in our ticket system, but this
feature is missing. I don´t know how to enable a drop down menu or
something to enable this feature.
Can someone help me out ;)
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: m...@timocom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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