Hello,
I'm begginer in otrs, moving from request tracker. I have problems
with concept of locking tickets - what it is for? how typical workflow
with locking should be?
It seems that locked tickets "disappears" from queue and only person
who locked it can see it. It's not what I need (or I think it's not :)
- I want all agents see all tickets, and especially bosses of agnet to
see what's going on with all tickets.
Cheers
---
Grzegorz Marszałek
gr...@post.pl
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