We had the same problem and we solved it with a generic agent job that unlock all closed tickets.
-----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Pete Sent: lunes, 14 de septiembre de 2009 13:47 To: User questions and discussions about OTRS. Subject: [otrs] Closed tickets in "Locked Tickets" view Hi, being a newbie in OTRS and not being abble to find the answer i want to ask why when i select my "Locked Tickets" View i also see tickets that have already been closed ? I'm Usind OTRS 2.2.7 on Debian 5 Thanks -- Pete --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
