Probably need to allow customers to see closed tickets. It's a setting in the customer's detail.
_____ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Hien HUYNH HUU Sent: Monday, September 14, 2009 3:47 AM To: otrs@otrs.org Subject: [otrs] Merge tickets with Customer Dear all, I used merge for new ticket with the old ticket. But the customer can't see old ticket . I want to let new customer can see their answer in the old ticket when their ticket is merged. Please help me to solve this issue . Best regards, Huu Hien
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