Hi all i have a queue called agent which belong to x group.now i want to create a sub queue for the already created queue.and it should belong to different group ,say y group.
is it possible ???? moreover i want to see the newly created sub queue under queue if this is possible means tell me guyz..how to do ??? thanks a lot On Tue, Sep 15, 2009 at 6:42 PM, <otrs-requ...@otrs.org> wrote: > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. faq on 2.4.4 (Bianchi, Giordano) > 2. Max_Allowed_Packet (Marretta, Rosanna) > 3. Re: Max_Allowed_Packet (Marco Vannini) > 4. otrs : agent moving a ticket to sub queue (Karthick B) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 15 Sep 2009 14:53:43 +0200 > From: "Bianchi, Giordano" <giobian...@gop.it> > Subject: [otrs] faq on 2.4.4 > To: "'otrs@otrs.org'" <otrs@otrs.org> > Message-ID: <7f79f3787c2cd811932f000bcdf162cb08251...@mailmilano2> > Content-Type: text/plain; charset="us-ascii" > > Hello OTRS users, > > I'm having some problems trying to get the FAQ module to work on OTRS > 2.4.4. > > The install went fine, it created the faq and faq_admin groups and I can > see > the icon on the toolbar. I've added my user to both the faq and faq_admin > group with full permissions, but when I try to add categories or even > create > a faq it tells me "Access Denied" with the message "insufficient > permissions". Nothing useful shows up in the log. Any ideas on how to get > it > working? did I miss a step? Already tried logging out and back in, > restarting apache and otrs. > > Thanks, > > Giordano > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090915/6c55465a/attachment-0001.html > > > > ------------------------------ > > Message: 2 > Date: Tue, 15 Sep 2009 13:55:06 +0100 > From: "Marretta, Rosanna" <rosanna.marre...@yrclogistics.com> > Subject: [otrs] Max_Allowed_Packet > To: <otrs@otrs.org> > Message-ID: > <23c3d5711c9a944581341cfdd4a96a020bbb4...@svex31.transportation.com > > > Content-Type: text/plain; charset="us-ascii" > > Hi, > > Can somebody please tell me how to adjust the max_allowed_packet setting > please for MySQL, it is currently set to 0MB and I need to change it to > 8MB > > Thanks > > Rosanna > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090915/f3d7ae6d/attachment-0001.html > > > > ------------------------------ > > Message: 3 > Date: Tue, 15 Sep 2009 14:59:25 +0200 > From: Marco Vannini <marco.vann...@gmail.com> > Subject: Re: [otrs] Max_Allowed_Packet > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <7bd09e660909150559g6809235k1ea401966cf71...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > use your my.cnf file that should be in /etc and put the line > max_allowed_packet=20M > > in [mysqld] section. > > > Then restart mysql > > > > On Tue, Sep 15, 2009 at 2:55 PM, Marretta, Rosanna < > rosanna.marre...@yrclogistics.com> wrote: > > > Hi, > > > > Can somebody please tell me how to adjust the max_allowed_packet setting > > please for MySQL, it is currently set to 0MB and I need to change it to > 8MB > > > > Thanks > > > > Rosanna > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090915/b95f649b/attachment-0001.html > > > > ------------------------------ > > Message: 4 > Date: Tue, 15 Sep 2009 18:40:06 +0530 > From: Karthick B <bkarthic...@gmail.com> > Subject: [otrs] otrs : agent moving a ticket to sub queue > To: otrs@otrs.org > Message-ID: > <844c48950909150610u2b0e375s43ea73957f544...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Hi all > > My company has a help desk with the queue called Agent , where the agent > recieves all the ticket throughmails.depending upon the problem he sholuld > transfer the ticket to other queue(department) > this is my concept. so i created a Sub queue under queue(Agent) > my subqueue is the department.when the agent log in to the otrs and when he > tries to move the ticket ,there is subqueue(department) coming up under > queue(agent) > queue and sub queue are belong to diff group. > > On Tue, Sep 15, 2009 at 5:30 PM, <otrs-requ...@otrs.org> wrote: > > > Send otrs mailing list submissions to > > otrs@otrs.org > > > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.otrs.org/cgi-bin/listinfo/otrs > > or, via email, send a message with subject or body 'help' to > > otrs-requ...@otrs.org > > > > You can reach the person managing the list at > > otrs-ow...@otrs.org > > > > When replying, please edit your Subject line so it is more specific > > than "Re: Contents of otrs digest..." > > > > > > Today's Topics: > > > > 1. Re: fetchmail job error (Rory) > > 2. Re: Problem generating Notifications for Escalations > > (Kaul, Sunjay) > > 3. use "X-Envelope-To" header insted of "to" header (Rupp Timo) > > > > > > ---------------------------------------------------------------------- > > > > Message: 1 > > Date: Tue, 15 Sep 2009 10:45:13 +0100 > > From: Rory <rcler...@gmail.com> > > Subject: Re: [otrs] fetchmail job error > > To: "User questions and discussions about OTRS." <otrs@otrs.org> > > Message-ID: > > <78a1e3790909150245h66184610v6a7ffe9f86d66...@mail.gmail.com> > > Content-Type: text/plain; charset=windows-1252 > > > > It sounds like the process hung when it was running. > > Check your running processes and see if it is there and how long it > > has been running. > > > > Rory > > > > Support my 365 Challenge in aid of the Irish Cancer Society > > > > www.365challenge.ie > > > > > > > > 2009/9/15 hpsbigcat <hpsbig...@gmail.com>: > > > Hi All, > > > > > > ?? I?m using OTRS 2.4.4 on Centos5.2.? I'v setup PostMasterMailbox.pl > to > > > fetch mail every 1 minute and works fine before today.? But now, the > > system > > > did not fetch the mail until I run "PostMasterMailbox.pl -f 1" to force > > > recive them.? And I found some logs as : > > > ? [Notice][Kernel::System::PID::PIDCreate] Can't create PID > > > PostMasterMailbox, because it's already running ( > > sample.company.com/21426)! > > > > > > ? Have someone to help me > > > -- > > > Hpstiger > > > > > > --------------------------------------------------------------------- > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > > > > ------------------------------ > > > > Message: 2 > > Date: Tue, 15 Sep 2009 15:41:18 +0530 > > From: "Kaul, Sunjay" <sunjay.k...@capgemini.com> > > Subject: Re: [otrs] Problem generating Notifications for Escalations > > To: "otrs@otrs.org" <otrs@otrs.org> > > Message-ID: > > < > > bb3f9f1bc3ccc945a025f27bd55a30d21a97029...@punexcms02.corp.capgemini.com > > > > > > Content-Type: text/plain; charset="us-ascii" > > > > Hi, > > I am using OTRS 2.4.4 with ITSM. > > I have configured a queue and created a Service. The Service has an > > associated SLA which is set as: > > First Response: 10 min > > Update: 20 min > > Solution: 30 min > > Customers are mapped with the Service. > > > > I have uncommented the Example code in GenericAgent file which generates > > the Escalation notifications and the entry in the crontab reads: > > */2 * * * * $HOME/bin/GenericAgent.pl >> /dev/null > > > > I get the notifications when the First Response time has crossed 10 > minutes > > (both the Escalation warning as well as the actual Escalation). After > this, > > I go and create a response and the update SLA resets which makes sense to > > me. However, that is where my problem starts, even though, the SLA time > > keeps updating, there are no more notifications. Even if I update the > > ticket, I still get no notification for Solution time SLA violation. I > don't > > understand where I am going wrong. > > Has anybody else faced this problem earlier, appreciate help > > > > Thanks, > > Sunjay > > > > </PRE><p style="font-family:arial;color:grey" style="font-size:13px">This > > message contains information that may be privileged or confidential and > is > > the property of the Capgemini Group. It is intended only for the person > to > > whom it is addressed. If you are not the intended recipient, you are not > > authorized to read, print, retain, copy, disseminate, distribute, or use > > this message or any part thereof. If you receive this message in error, > > please notify the sender immediately and delete all copies of this > > message.</p><PRE> > > -------------- next part -------------- > > An HTML attachment was scrubbed... > > URL: < > > > http://lists.otrs.org/pipermail/otrs/attachments/20090915/5b74f75e/attachment-0001.html > > > > > > > ------------------------------ > > > > Message: 3 > > Date: Tue, 15 Sep 2009 13:08:01 +0200 > > From: Rupp Timo <r...@huberverlag.de> > > Subject: [otrs] use "X-Envelope-To" header insted of "to" header > > To: User questions and discussions about OTRS. <otrs@otrs.org> > > Message-ID: > > <0adbd67bd6811a4bb2144d805124714d078ddb8...@kaex1.dom.rastatt.de> > > Content-Type: text/plain; charset="us-ascii" > > > > Hi, > > > > our MS Exchange server thinks it's funny to rewrite all "to" headers to > the > > mailbox's default mail address. However, I want to see the orinigal > target > > of a mail in OTRS. The original "to" is transported in a header named > > "X-Envelope-To". > > I fetch my mail via IMAP oder POP3. How can I configure OTRS to use the > > "X-Envelope-To" instead of the "to" header? > > Thx. > > Timo Rupp > > > > > > -------------- next part -------------- > > An HTML attachment was scrubbed... > > URL: < > > > http://lists.otrs.org/pipermail/otrs/attachments/20090915/f58f6000/attachment-0001.html > > > > > > > ------------------------------ > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > End of otrs Digest, Vol 12, Issue 69 > > ************************************ > > > > > > -- > Regards, > B.Karthick. > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090915/0fb1da24/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of otrs Digest, Vol 12, Issue 70 > ************************************ > -- Regards, B.Karthick.
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