Hi Rory Thanks a lot for your help.my otrs is now working fine .now i can able to fetch mail for every 1 minute. thanks a lot man.
On Thu, Sep 17, 2009 at 7:29 PM, <otrs-requ...@otrs.org> wrote: > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: otrs-fetching mails from mail server (Rory) > 2. Re: survey module (Walter R. Moore) > 3. Setting up a role hierarchy in OTRS (Kaul, Sunjay) > 4. Re: Install OTRS 2.2.5 on Windows XP machine (Lev Davidovich) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 17 Sep 2009 13:41:39 +0100 > From: Rory <rcler...@gmail.com> > Subject: Re: [otrs] otrs-fetching mails from mail server > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <78a1e3790909170541s1548d8f9t6fde9100d6dde...@mail.gmail.com> > Content-Type: text/plain; charset=ISO-8859-1 > > Hi Karthick, > > The documentation you are looking at is at > http://doc.otrs.org/2.4/en/html/x531.html#cronjobs > There are 2 directories for you to consider; > > 1) /opt/otrs/var/cron > 2) /opt/otrs/bin/ > > In directory 1 there is a list of files ending in .dist. These files > contain details for scheduling different functions of the otrs system. > If you have configured your e-mail through the PostMaster Mail Account > menu in the otrs web interface (not throught the config files) you > will be interested in the postmaster_mailbox.dist file. > This file will be used to add a crontab entry for the > PostMasterMailbox.pl perl script which gets your mail and puts it into > your database. > You need to change the filename postmaster_mailbox.dist to > postmaster_mailbox > This will cause the the postmaster_mailbox settings to be included in > your crontab later. > > Open the postmaster_mailbox file for editing. > Look for the line; > > */10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null > > This is the standard syntax for a crontab entry. Change the "10" to a > "1". This will tell the system you want to execute the script > mentioned every 1 minute (instead of every 10). If you want to do > something different then look up how to write a crontab entry for more > instructions. > Save and close the file. > > You have now prepared what you want to be added to crontab. > The next step will over write your current crontab so it would be best > to list the contents (crontab -l) and back them up. > > Change to your otrs user if you are not already that user (usually > just otrs), su - otrs > Once you are the otrs user change to directory 2, /opt/otrs/bin/ > Now execute the command; > > ./Cron.sh start > > This will add the details from the file in directory 1 to your > crontab. Check your crontab to make sure what you want to be there is > actually there (crontab -l) > If your entry for the PostMasterMailbox.pl is there then your job is > scheduled and will run every minute. > Test it by sending a mail to the otrs account you created. > > I hope that works for you, > > Rory > > Support my 365 Challenge in aid of the Irish Cancer Society > > www.365challenge.ie > > > > 2009/9/17 Karthick B <bkarthic...@gmail.com>: > > HI Rory > > > > Am working in RHEL 5.3 and otrs also installed on the same machine > > > > > ------------------------------ > > Message: 2 > Date: Thu, 17 Sep 2009 09:13:47 -0400 > From: "Walter R. Moore" <moor...@eckerd.edu> > Subject: Re: [otrs] survey module > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: <4ab2360b.6010...@eckerd.edu> > Content-Type: text/plain; charset="iso-8859-1" > > Yes, I've got the surveys set as Master.. they just never trigger... the > system is not getting as far as trying to send them. > > Two follow-ups.. > > Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} > >> look like yours? > > What logging happens when a survey is sent? I have no log entries, good > or bad, about surveys, which leads me to conclude the trigger itself is > not working. > > Aquiles Cohen wrote: > > ============ > > > > $Self->{'Survey::NotificationBody'} = "Estimado Usuario, > > > > Gracias por utilizar nuestros servicios. Ayudenos a mejorar > > nuestra atenci?n y nuestros servicios. > > > > Por favor atienda la siguiente encuesta para el Sistema de Gesti?n > > Integrado de la Universidad. > > > > <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias> > public.pl?Action=PublicSurvey&PublicSurveyKey=<OTRS_PublicSurveyKey> > > > > Gracias por su ayuda! > > > > Proceso de Gestion de TIC > > "; > > $Self->{'Survey::NotificationSubject'} = 'Ayudenos a mejorar nuestros > > servicios!'; > > $Self->{'Survey::NotificationSender'} = 'qual...@midominio.edu.co' > > <mailto:'qual...@midominio.edu.co'>; > > $Self->{'Survey::SendPeriod'} = '.001'; > > > > $Self->{'Survey::SendNoSurveyRegExp'} = > > '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?' > > > > ================ > > be sure that notifications are working, or more exactly that SMTP is > > working, > > > > > > Aquiles Cohen.- > > > > Homepage : http://aqcohen.blogspot.com > > > > > > On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore <moor...@eckerd.edu > > <mailto:moor...@eckerd.edu>> wrote: > > > > > > Related to this, can those of you with working surveys share what the > > correct trigger (SurveySendRequest) is? I can not get the system to > send > > surveys at all. > > > > This is what I see in sysconfig. > > > > $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = { > > 'Event' => '(TicketStateUpdate|StateSet) ', > > 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest' > > }; > > $Self->{'Survey::SendNoSurveyRegExp'} = > > '(MAILER-DAEMON|abuse)@.+?\\..+?'; > > $Self->{'Survey::NotificationSender'} = 'o...@eckerd.edu > > <mailto:o...@eckerd.edu>'; > > $Self->{'Survey::SendPeriod'} = '0.0001'; > > > > Aquiles Cohen wrote: > > > Hi, > > > > > > It's any way that the send survey dont expire?. My users are > > receiving > > > the surveys but they don?t do it inmediatily and the survey key > expire > > > > > > > > > > > > Aquiles Cohen.- > > > > > > Homepage : http://aqcohen.blogspot.com < > http://aqcohen.blogspot.com/> > > > > > > > > > > > > ------------------------------------------------------------------------ > > > > > > > --------------------------------------------------------------------- > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > -- > > +-----------------------------------------------------------------+ > > Walter R. Moore -- Sr. Systems Administrator, Eckerd College > > moor...@eckerd.edu <mailto:moor...@eckerd.edu> -- > > http://home.eckerd.edu/~moorewr <http://home.eckerd.edu/%7Emoorewr> > > > > "It was glorious to see -- if your heart were iron, > > And you could keep from grieving at all the pain" - The Iliad > (13.355) > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > > > ------------------------------------------------------------------------ > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > -- > +-----------------------------------------------------------------+ > Walter R. Moore -- Sr. Systems Administrator, Eckerd College > moor...@eckerd.edu -- > http://home.eckerd.edu/~moorewr<http://home.eckerd.edu/%7Emoorewr> > > "It was glorious to see -- if your heart were iron, > And you could keep from grieving at all the pain" - The Iliad (13.355) > > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: smime.p7s > Type: application/x-pkcs7-signature > Size: 3254 bytes > Desc: S/MIME Cryptographic Signature > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090917/ced286a9/attachment-0001.bin > > > > ------------------------------ > > Message: 3 > Date: Thu, 17 Sep 2009 19:11:11 +0530 > From: "Kaul, Sunjay" <sunjay.k...@capgemini.com> > Subject: [otrs] Setting up a role hierarchy in OTRS > To: "otrs@otrs.org" <otrs@otrs.org> > Message-ID: > < > bb3f9f1bc3ccc945a025f27bd55a30d21a9702a...@punexcms02.corp.capgemini.com> > > Content-Type: text/plain; charset="us-ascii" > > Hi, > Has somebody tried setting up a role-based hierarchy in OTRS? > My basic requirement is to have a Central Admin who just creates a Queue > and an Admin for that Queue(Queue Admin). Once this is done, the Queue Admin > creates users, customers, sub queues, services and slas for the Services. Is > this possible? > > Appreciate any help on setting this up. > Regards, > Sunjay > > </PRE><p style="font-family:arial;color:grey" style="font-size:13px">This > message contains information that may be privileged or confidential and is > the property of the Capgemini Group. It is intended only for the person to > whom it is addressed. If you are not the intended recipient, you are not > authorized to read, print, retain, copy, disseminate, distribute, or use > this message or any part thereof. If you receive this message in error, > please notify the sender immediately and delete all copies of this > message.</p><PRE> > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090917/98960df8/attachment-0001.html > > > > ------------------------------ > > Message: 4 > Date: Thu, 17 Sep 2009 13:59:21 +0000 (GMT) > From: Lev Davidovich <l.davidov...@yahoo.co.uk> > Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: <39250.27017...@web24709.mail.ird.yahoo.com> > Content-Type: text/plain; charset="utf-8" > > Hi Rory apologies but I don't now think this error message about > crontab.txt in itself is a significant problem at this stage of the > reinstall. There is a file called "\bin\Cron4Win32.pl" which contains some > empty paths in the 2.2.5 version presumably because the installer has not > run, but as the Cron, Apache and MySQL servers can be started and stopped > anyway (notwithstanding the error message) it seems not to be such a > significant problem at this stage in terms of the overall reinstall. Of > course it might, as you rightly say, interfere with the scheduling of tasks > once the reinstall has been completed but I feel that is a problem we can > deal with later. > > However, it has got me thinking about how many other paths in how many > other files might have to be updated because the 2.2.5 installer has not > been run. > > What seems to be more significant is the fact that the Apache server > definitely becomes inaccessible once the "Kernel" directory is of the OTRS > root directory is replaced. > > So I have been testing specifically which directories within the Kernel > directory, when replaced, make the Apache Service inaccessible and unable to > be switched on and off from OTRS. > > I have now?established that the following directories within "Kernel", when > replaced by the 2.2.5 version, cause Apache to become inaccessible : > > Kernel\System > Kernel\Modules > Kernel\cpan-lib > ? > Question is - what changes do I need to make to which files within these > directories to be able to restart Apache? > ? > Or do I simply go on testing every subdirectory and every file - that could > go on for ever! > ? > Best > ? > Lev > > > > > ________________________________ > From: Rory <rcler...@gmail.com> > To: User questions and discussions about OTRS. <otrs@otrs.org> > Sent: Wednesday, 16 September, 2009 15:27:30 > Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine - error > message "can?t open crontab.txt " > > Hi Lev, > > I'm not quite sure exactly why you're having the issue. I guess its > because the config from the unix system is trying to use the crontab > (which is the unix way of scheduling tasks. The Cron service on your > windows system which OTRS installs is not quite the same thing). > > I believe its the incoming mail service that uses the crontab > functionality, i.e. check the mail account for new mail every 2 > minutes > Its probably also used by the generic agent too. > > See if you can find where the crontab.txt file its looking for is. (I > don't use a cron service, I installed each component individually and > use the windows scheduler). It's probably under your "program > files\OTRS" program directory somewhere. Compare the config.pm's (and > maybe the default.pm's) from both the linux and windows machines > looking for entries relating to cron. See how they differ. > Try to make the linux config.pm fit the syntax of the windows config.pm. > > I hope that helps, > Rory > > Support my 365 Challenge in aid of the Irish Cancer Society > > www.365challenge.ie > > > > 2009/9/16 Lev Davidovich <l.davidov...@yahoo.co.uk>: > > Hi I am getting this message on the Windows command prompt when I try to > > restart OTRS Services > > > > > > > > ?can?t open directory crontab.txt No such file or directory? > > > > > > > > and Apache fails to start. > > > > > > > > Below are the steps I have taken to reinstall version 2.2.5 from our live > > Apache server to the latest Windows installation (2.4..4) on our Windows > test > > machine. > > > > > > > > i)???????????????????? downloaded the latest version of the Windows > > installer of OTRS 2.4.4 - DONE > > > > ii)?????????????????? dropped the mysql database - DONE > > > > iii)???????????????? loaded dumped database from live server ? DONE > > > > iv)???????????????? turned OTRS Services (Cron, Apache, MySQL) off - DONE > > > > v)????????????????? cleaned the /otrs/otrs directory of 2.4.4 - DONE > > > > vi)???????????????? replaced with 2.2.5 version of the same directory ? > DONE > > > > vii)?????????????? copied Config.pm from the live server to Windows box ? > > DONE. > > > > viii)????????????? added the following line toConfig.pm: > > $Self->{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail'; > > > > ix)???????????????? also, on Config.pm, changed paths ?$Self->{Home} = > > '/opt/otrs?? to ?$Self->{Home} = 'C:/PROGRA~1/OTRS/OTRS';? and > > ?$Self->{'LogModule::LogFile'} = '/var/log/otrs.log';? to > > ?$Self->{'LogModule::LogFile'} = > 'C:/PROGRA~1/OTRS/OTRS/var/log/otrs.log';? > > > > x)????????????????? try to turn OTRS Services back on ? Error message > comes > > up > > > > If I then drop the 2.2.5 live database, reload the 2.4.4 database, turn > OTRS > > Services off, restore the original 2.4.4 otrs/otrs directory, there is > then > > no problem turning OTRS Services back on and logging in to 2.4..4. > > > > Clearly there is something about the database import it doesn't like - > any > > ideas? > > > > Thanks a million > > > > Lev > > > > P.S. I originally sent this request under the previous thread I was > involved > > with but it hasn't appeared so I have sent it again under a slightly > > different thread title. My apologies therefore if this appears twice!! > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists..otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090917/711da252/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of otrs Digest, Vol 12, Issue 87 > ************************************ > -- Regards, B.Karthick.
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