It's crippled by a setting in Kernel\Config\Files\Framework.xml
I understand why this setting is NO by default, but is it necessary to cripple it so that admins can't change the config? ________________________________ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Glossop, Andrew Sent: 18 September 2009 11:37 To: otrs@otrs.org Subject: [otrs] Agent Stats I'm trying to enable Stats::UseAgentElementInStats but the item is greyed out, and doesn't allow me to change it. Is this being set in another file, so you can't override it in the DB?
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