Thanks for your reply. I only have one queue and all agents have rw rights on it. If I maually modify the TicketCounter.log, the system picks a few tickets then again conks out. What's a more permanent solution? My setup is live and serves 250 internal users. The 2nd instance (which does not have the error) is still stable and serves all public queries.
Michael. ________________________________ From: IT easyap <i...@easyap.com> To: User questions and discussions about OTRS. <otrs@otrs.org> Sent: Wednesday, 30 September, 2009 12:22:11 Subject: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!] This error could bee because you are trying to create a ticket in a queue with out rights. For example: You have a queue 1 and insight it the queue 1-1, in the queue 1 you have read rights (or no rights) and in the queue 1-1 you have rw rights. If you try to create the ticket in the queue 1-1 everything works fine but if you try to create the ticket in the queue 1 you receive this error in the log and the ticket is missing. If you have this issue give enough rights to the parent queue. regards ________________________________ From:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michael Mayaka Sent: miércoles, 30 de septiembre de 2009 7:47 To: otrs@otrs.org Subject: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!] Hi, I've been using otrs since last year. I already upgraded to 2.4.4. Now I'm getting this error during ticket creation: ================================================================================================ [Error][Kernel::System::Ticket::TicketCreate][Line:447]: ORA-00001: unique constraint (IT_ADMIN.PK_TICKET) violated (DBD ERROR: OCIStmtExecute), SQL: 'INSERT INTO ticket (tn, title, create_time_unix, type_id, queue_id, ticket_lock_id, user_id, responsible_user_id, group_id, ticket_priority_id, ticket_state_id, ticket_answered, escalation_time, escalation_update_time, escalation_response_time, escalation_solution_time, timeout, service_id, sla_id, until_time, valid_id, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, 0, 0, 0, 0, 0, 0, ?, ?, 0, ?, current_timestamp, ?, current_timestamp, ?)' Sep 30 08:46:42 imis-appsvr1 OTRS-CGI-11[1014]: [Error][Kernel::System::Ticket::TicketFreeTimeSet][Line:2900]: Need TicketID! Sep 30 08:46:42 imis-appsvr1 OTRS-CGI-11[1014]: [Error][Kernel::System::Ticket::Article::ArticleCreate][Line:109]: Need TicketID! ================================================================================================= My environment is as follows: ======================== -Operating System: CentOS 5 -DBMS: Oracle 10g -Perl: 5.8.8 I have two instances of otrs running under the same environment; the other one does not have any errors...PLEASE HELP! Michael
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
