Hi all
I use the "pending auto close" state with a three days interval for tickets to
be actually closed. I also have saturday and sunday unchecked in sysconfig
calendar settings.
However, saturday and sunday are being counted in the three days delay, and
some tickets are being closed in the week-end.
How can I tell OTRS not to count these two days within the pending interval?
I'm using OTRS 2.4.4
_________________________________________________________________
Windows Live Hotmail: Your friends can get your Facebook updates, right from
Hotmail®.
http://www.microsoft.com/middleeast/windows/windowslive/see-it-in-action/social-network-basics.aspx?ocid=PID23461::T:WLMTAGL:ON:WL:en-xm:SI_SB_4:092009
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
