known bug (#4257).
You have to download
http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?revision=1.416&view=markup
and
chage the one presents in .../Kernel/System
Let me know.
MV
On Wed, Oct 14, 2009 at 10:12 AM, Quanzhong Zhang <
quanzhong.zh...@xjtlu.edu.cn> wrote:
>
> Notification for closed ticket
>
>
> Hello,
>
> I'm using OTRS 2.4.4 on CenotOS 5.3 x86_64.
> Could you help me to set the system so that notifications can
> automatically send to a customer when ticket has been closed? My
> customer can receive an email when they create a new ticket.
>
> I already do the following action:
> Go into Admin ---> [Notification {Event}] and then create a rule like
> this:
>
> Name: Ticket State Changed
> Recipient: Customer
> Event: TicketStateUpdate
> Priority: select all.
> State: select both of the "closed" states
> Queue: select all queues
> Input Subject and Text for the email at the bottom
>
> I check my system log file and just found the sent email history for
> create new ticket.
>
> Thank you very much for your help!
>
> Best Regards,
> Zhang QZ
>
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