In my organization we find that the naming is not totaly acurate.
email-ticket is actualy ticket+email becouse it logs a ticket and send
e-mail notification to user.
phone-ticket is the option that you need and should be called new ticket
becous it actualy just logs a ticket. There can be a notification but it
comes from queue settings.
I change this in my translation for my organization. I any case whatever
option you use phone-ticket or email-ticket it does not have any
influance on menaging or reporting on the ticket it only changes the
action when ticket is logged.
Good luck
Adam
th...@physics.auth.gr pisze:
Hi to all,
I'm new to otrs and I was wondering if it is possible to have a
generic 'create ticket' option apart from 'phone-ticket' and
'email-ticket'.
This could be used to create a ticket for an issue that was spotted by
an otrs agent and could also simulate a personal TODO-list...
Thanks for your time,
Theodoropoulos Theodoros
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