Hi David, thanks for your step-by-step solution BUT the notifications aren't
being sent out (The Auto-response works perfectly fine)
I have done the following:
1. Updated Ticket.pm from v 1.412 to v 1.416
2. Selected the following on Admin=>Notification (Event):
Recipient : Customer
Event : TicketStateUpdate
State : Closed successful / Closed unsucsessful
Subject: Ticket Closed!
[<OTRS_TICKET_TicketNumber>](<OTRS_CUSTOMER_SUBJECT[18]>)
Text: Hi <OTRS_UserFirstname>,
Your ticket has been resolved by the support team as follows:
<OTRS_AGENT_BODY>
<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>
(IT Helpdesk)
Any idea on what I could be doing wrong?
Michael
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