I have a rule currently set up that checks:
Match:
- Body contains "Product1"
- Subject contains "Product1"
It sets:
- X-OTRS-Queue "Product1 Support Queue"
Now, if I want to set the filter to look for both of those conditions and if it
finds the word "Warranty" in the body, to put it in a sub-queue of product1
called Warrranty, how would I do that?
If I create a second rule, I don't see a way to order them.
Thanks for any advice...
John
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