Hi,
Maurer, thank you for your valuable reply :). I've solved my problem by
following your suggest. I'm using Windows 2003 server.
I faced another problem. By enabling LDAP authentication for agents, I
could not log in as admin user he he. To solve this problem, I've
decided to use LDAP authentication only for customer users.
My configuration is:
#Enable LDAP authentication for customers
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'domain.xxx.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=xxx,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'CN';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=otrs_ldap,
DC=xxx, DC=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
'(objectclass=user)'
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
When the customers are trying to log in error message appeared. *Panic!
No user data!!!!!
*But in the log file everything is ok "authentication ok".
What is wrong?
Maurer, Hermann wrote:
Hi,
I assume, you've read this:
http://doc.otrs.org/2.4/en/html/x1835.html#configuration-agent-auth-back
end-ldap.
Which server are you using as LDAP Backend? For MS ADS you do need the
following:
$Self->{'AuthModule::LDAP::UID'} = 'cn';
Please make sure, that you really can search in your LDAP (with
ldapsearch for example) in the context of the user 'CN=otrs_ldap,
OU=otrs_group, DC=xxx, DC=com' with the given password.
Regards,
Hermann Maurer
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