If katie and james are with the same companyid they are able to see company ticket. Then you must be sure to populate correct companyid for ticket comings from both (X-OTRS-CustomerNo in postmaster filter)
On Tue, Oct 27, 2009 at 10:06 AM, Sarper SARIDAL <sarper.sari...@gmail.com>wrote: > Hi all, > > I have a question in mind.. > > For example lets say that i have these customers : > > 1. katiebl...@company.org : Company : STARGMBH > 2. jameswh...@company.org : Company : STARGMBH > 3. markyel...@company.org : Company : WORLD CO. > > For the first 2 customers which are from the same company STARGMBH is it > possible for katie to see james tickets and james for katie. > > So if one is out of the company for travel the other can track the records. > > > If there is no such a functionality in the future to have something like > this will be great. > > Thanks & Regards, > > Sarper > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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