Hi Josh,
I am sorry to hear you are having issues. But, please rest assured
that all is well. Look at the difference between the 2.3 and the 2.4
http://source.otrs.org/viewvc.cgi/otrs/Kernel/Config/Defaults.pm?r1=1.323&r2=1.299.2.3
You will see that the configuration has changed ever so slightly
(Line391-Line411)
This will be causing your problem. Hope you get it up and running now.
On Oct 28, 2009, at 5:03 PM, Josh Higgins wrote:
Agent LDAP Sync doesn't appear to work at all in OTRS 2.4! This worked
great in 2.3, but appears completely broken in 2.4, even when
following
the *exact* sample config shown in the admin book, or using a known-
good
configuration that worked in 2.3.
After upgrading to 2.4, new users are not able to log. They get the
error:
Panic, user authenticated but no user data can be found in OTRS DB!!
Perhaps the user is invalid.
I've seen others post on the list with similar errors, and none of
those
problems were resolved to my knowledge.
Users: Do NOT upgrade to OTRS 2.4 if you use LDAP sync for agents,
because it will not work no one will help you!
OTRS STAFF -- IF THIS IS BROKEN PLEASE LET US KNOW!! Or give us some
info to help troubleshoot or debug the problem.
Does anyone know if the old LDAP module from 2.3 can be used with 2.4?
--
Shawn Beasley
sh...@otrs.org
Computers make work that one would not have without them go faster!
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