As far as i know you can change the types to temporarily invalid or remove the type from the customer screen from system management ticket core..
My choice was to remove it from the customer screen totaly.. On Thu, Oct 29, 2009 at 11:34 AM, <patrick.dil...@aleris.com> wrote: > > Hello to all, > > We have defined several basic ticket types, and wish to have all tickets be > created as Type::Incident by default. I know this can be manually > selected when a ticket is created through the web interface, but where do > we change the default option from ' - ' to 'Incident'? > > I'm assuming this is done in a .pm file somewhere, but I haven't been able > to find that entry. > > Thanks for any guidance, > > Patrick Dillon > Aleris International > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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