2.4.4 has problems about notifications. I upgraded my otrs to 2.4.5 and the issues solved.
upgrade is simple if you haven't done it before. Please ask or search for mail archive of otrs for how to do it.. Regards, Sarper On Thu, Oct 29, 2009 at 5:14 PM, Agustin de Landa Gil <adela...@inmagusa.com > wrote: > Thanks, > > > > I have created one notification, but it doesn´t work. > > > > Is there a way to test it or trace which could be the problem. > > > > I am using 2.4.4 > > > > Agustín. > > > > *De:* Michiel Beijen [mailto:m...@otrs.org] > *Enviado el:* jueves, 29 de octubre de 2009 2:03 > *Para:* adela...@inmagusa.com; User questions and discussions about OTRS. > *Asunto:* Re: [otrs] How to configure a notification to let a group of > people know that a ticket was closed > > > > Hi Augustin, > > > > Please check the section under Notification (Event Based). Here you'll find > what you need. > > > > ((enjoy)) > > - > Michiel Beijen > R&D > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Deutschland > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial > register: 10751, Tax ID: 003 240 > 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André > Mindermann (CEO), Martin Edenhofer > > CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about > OTRS at booth no. 12 from Nov 24-25, 2009! > > On Tue, Oct 27, 2009 at 3:31 PM, Agustin de Landa Gil < > adela...@inmagusa.com> wrote: > > Hello, > > > > I have a question: How can I configure OTRS so that it sends an email to > the customer and to a group of people when this ticket is closed. > > > > Thanks, > > > > Agustín. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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