Hi Michael, Upgrading might be a worthwhile option. The problem occurs when attempting to respond to a ticket e.g.:
http://some.host.name.com/otrs/index.pl?Action=AgentTicketCompose&ResponseID=3&TicketID=3&ArticleID=4 I can't get it to work by changing NotificationSenderEmail from ...@<OTRS_CONFIG_FQDN> to the appropriate o...@fq.dn. I had assumed that <OTRS_CONFIG_FQDN> would be replaced by the server's FQDN as it is elsewhere, but neither of these approaches work. The page show up as the following in both cases: Options From: OTRS System <o...@localhost> * invalid o...@localhost (Invalid syntax)! To:..... The setting is obviously saved as the field is subbed into the signature and is appropriate in the SysConfig backup when that is downloaded. cheers Dan On Tue, 2009-11-03 at 09:56 +0000, otrs-requ...@otrs.org wrote: > Hi Dan, > I don't clearly understand your question..does the error appear when > you are composing a new phone ticket or when you're closing a ticket? > Try put a full valid e-mail address under > "Sysconfig->Framework->Core->NotificationSenderEmail" > PS: Try upgrading to otrs 2.4.5; has a whole load of new features that > will make life easier! > > Michael -- _____________________________________________________________ .`.`o o| ,\__ `./`r Dr. Dan Kortschak dan.kortschak at adelaide.edu.au <\/ \_O> O "|`...'.\ The trouble with the world is that the stupid are ` :\ cocksure and the intelligent are full of doubt. : \ -- Bertrand Russell By replying to this email you implicitly accept that your response may be forwarded to other recipients, unless otherwise specified. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
