Hi all, Am 22.11.2009 um 02:52 schrieb Alexander Halle:
> Leonardo Certuche wrote : > [...] >> I first tried decreasing the crontab time for the GenericAgent.pl: >> */2 * * * * $HOME/bin/GenericAgent.pl >> /dev/null >> But that seems not to work :( > [...] > > I think that there are two sorts of GenericAgent jobs, those who are > configured in the GUI and saved in the database and those who are saved as > separate files. > I guess that the file jobs are called by the crontab line you modified and > that there is a second GenericAgent call in the crontab with parameter "-c > db" for the db jobs. > So I assume that you use a db job and therefor have to modify the other > GenericAgent call. there are 2 cronjob definition files in OTRS. The one which is calling the GenericAgent.pl with "-c db" is executed every 10 minutes, keep this as it is so the GUI is not lying ;-) The other one is executing GenericAgent.pl with "-c 'Kernel::Config::GenericAgent'" ... this is an example config ... you can create your own Config Files in Kernel/Config/ (e.g. MyGenericAgentMoveSLATicket2Queue123.pm ... etc.) and let the cronjob execute this job as you need. Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net https://webint.cryptonode.de / a Fractal project
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